Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own and manage advertiser and partner relationships, ensuring user-centric solutions are delivered while personally engaging on priority accounts
- Act as the escalation point for complex technical issues, driving resolution and guiding the team through challenges
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of 5+ years in a relevant technical role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills, including experience with scripting for data manipulation and API integrations
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,899 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
