Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser relationships, drive team performance, and manage complex technical escalations while working in a remote/hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and operational excellence
- Own and manage relationships with advertisers and partners, delivering user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI solutions within the team
Complete Job Description
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