Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and fostering a supportive environment
- Own and manage relationships with advertisers and partners, delivering user-centric solutions and engaging directly with priority accounts
- Act as the escalation point for complex technical issues, driving resolution and guiding the team through challenges
Required qualifications
- 2+ years of management experience leading client-focused technical teams, with a total of 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI tools and a commitment to leveraging AI for team and operational improvements
Complete Job Description
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