Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
• Own advertiser and partner relationships, goals, and metrics while delivering user-centric solutions and engaging on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
• Strong background in Ad Tech, MarTech, or eCommerce
• Proficient in reading and writing complex scripts for data manipulation and API integrations, with familiarity in SQL and data analysis
• Ability to manage ambiguity and make timely, high-quality decisions while fostering team health and advertiser outcomes
• Experience leveraging AI to enhance work quality and championing AI experimentation within the team