Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, setting objectives and ensuring accountability
- Own advertiser and partner relationships, ensuring user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, driving resolution and recovery efforts
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with ~5+ years overall in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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