Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, manage team performance, and drive technical support initiatives in a remote/hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering an inclusive environment
- Own and manage advertiser and partner relationships across various segments, ensuring user-centric solutions are delivered
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with around 5+ years overall in a Support/Solution/Partner Engineering role
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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