Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid capacity.
Key responsibilities
- Lead, coach, and develop a regional team while setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, guiding the team through high-severity challenges and driving continuous improvement
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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