Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations while working in a hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and performance management
- Own advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with 5+ years in a relevant technical background
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance team performance and operational efficiency
Complete Job Description
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