Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will manage advertiser and partner relationships, drive team performance, and oversee complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, setting objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
- Act as the escalation point for complex technical issues, directly engaging in high-severity situations as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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