Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, delivering user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, guiding the team through resolutions and maintaining momentum
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams, alongside a strong Support/Solution/Partner Engineering background (approximately 5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills, including scripting for data manipulation and API integrations, SQL, and debugging complex systems
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,254 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
