Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own advertiser and partner relationships, drive key programs, and manage complex escalations while working in a remote/hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and modeling excellence
- Own and manage advertiser and partner relationships, focusing on user-centric solutions and team understanding of partner problems
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience in a client-focused technical environment, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to enhancing work quality through AI experimentation
Complete Job Description
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