Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own advertiser and partner relationships, drive team performance, and manage complex technical escalations while operating in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and fostering a supportive environment
- Manage advertiser and partner relationships across various segments, ensuring user-centric solutions and engagement on priority accounts
- Oversee key programs, define success criteria, and drive execution to improve team metrics and operational efficiency
Required qualifications
- 2+ years of experience in people/team management with a focus on client-oriented technical teams, alongside 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation and API integrations, including proficiency in SQL and debugging complex systems
- Proven ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Demonstrated capability to leverage AI solutions to enhance work quality and operational efficiency
Complete Job Description
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