Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while ensuring accountability for outcomes
- Own advertiser and partner relationships, ensuring user-centric solutions and engaging with priority accounts
- Act as the escalation point for complex technical issues, driving resolution and recovery efforts
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in SQL and data analysis
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proven experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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