Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, manage team performance, and drive program execution while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and personally engaging with priority accounts
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving resolution
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with approximately 5+ years overall experience in Support/Solution/Partner Engineering
- Strong individual technical skills in scripting for data manipulation, API integrations, and SQL data analysis
- Background in Ad Tech, MarTech, or eCommerce
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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