Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser relationships, drive team performance, and oversee complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own relationships and metrics for advertisers and partners, ensuring the team delivers user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity challenges
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with 5+ years overall in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, data analysis, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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