Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and fostering a psychologically safe work environment
- Own and manage relationships, goals, and metrics for various advertiser segments, ensuring user-centric solutions are delivered
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical roles, with approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in data manipulation, API integrations, SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency and enhanced decision-making
Complete Job Description
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