Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser relationships, drive team performance, and manage complex technical escalations while working in a hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own and manage relationships with advertisers and partners, ensuring user-centric solutions and engagement on priority accounts
- Act as the escalation point for complex technical issues, guiding the team through problem resolution and maintaining momentum
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills, including scripting for data manipulation and API integrations (e.g., Python, SQL)
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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