Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a hybrid capacity based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own and manage relationships, goals, and metrics for advertisers and partners across various segments, ensuring user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in tools like SQL, Tableau, and Postman
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Demonstrated capability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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