Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering an inclusive environment
- Own and manage advertiser and partner relationships, ensuring user-centric solutions and engagement on complex situations
- Act as the escalation point for high-severity technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, with proficiency in SQL and data analysis
- Ability to manage ambiguity and make timely high-quality decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within a team
Complete Job Description
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