Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead and develop a regional team, setting clear objectives and ensuring accountability for outcomes
- Own relationships and metrics for partners and advertisers, ensuring user-centric solutions to their problems
- Act as the escalation point for complex technical issues, guiding the team through high-severity challenges
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with 5+ years in a related field
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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