Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex escalations while working in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability
- Own advertiser and partner relationships, ensuring a deep understanding of their needs and delivering user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team in resolving high-severity problems
Required qualifications
- 2+ years of experience in people/team management with a focus on client-oriented technical teams
- Strong technical background in Ad Tech, MarTech, or eCommerce, with 5+ years of overall experience
- Proficiency in reading and writing complex scripts for data manipulation and API integrations, including SQL and debugging
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI solutions within the team
Complete Job Description
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