Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage partner and advertiser relationships, drive team development, and oversee complex technical escalations while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, setting goals and metrics while engaging on priority accounts and complex issues
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize and address partner needs
Required qualifications
- 2+ years of people/team management experience with a background in client-focused technical teams
- 5+ years of overall experience in Support/Solution/Partner Engineering, preferably in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, including Python and SQL
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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