Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own relationships with advertisers and partners, ensuring user-centric solutions and managing priority accounts
- Act as the escalation point for complex technical issues, guiding the team and engaging directly when necessary
Required qualifications
- 2+ years of experience managing client-focused technical teams, with a total of 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and make timely decisions while fostering stakeholder relationships
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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