Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote or hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes
- Own and manage advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team in resolution and maintaining momentum after setbacks
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in reading and writing complex scripts for data manipulation and API integrations, including familiarity with SQL
- Demonstrated care for team health/metrics and advertiser/partner outcomes
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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