Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive program execution, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence as a player-coach
- Own advertiser and partner relationships across various segments, ensuring user-centric solutions and engagement on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and improvements
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams and a total of ~5+ years in a relevant technical background
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, including familiarity with SQL and data analysis
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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