Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence as a player-coach
- Own advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and improvement
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams, totaling around 5+ years in the field
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging multi-system integrations
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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