Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations while working remotely or in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes
- Own advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating cross-functionally to drive resolutions
Required qualifications
- 2+ years of experience in people/team management within client-focused technical teams
- Strong background in Ad Tech, MarTech, or eCommerce with approximately 5+ years of overall experience
- Proficiency in scripting for data manipulation and API integrations, along with SQL and data analysis skills
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Demonstrated ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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