Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while operating in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own relationships with advertisers and partners, ensuring the team delivers user-centric solutions and managing priority accounts
- Act as the escalation point for complex technical issues, guiding the team through challenges and driving continuous improvement initiatives
Required qualifications
- 2+ years of people/team management experience in client-focused technical roles, with approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and champion AI initiatives within the team
Complete Job Description
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