Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while operating in a remote/hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability and modeling excellence in performance
- Own advertiser and partner relationships, ensuring user-centric solutions and engaging on priority accounts as needed
- Act as the escalation point for complex technical issues and collaborate with cross-functional teams to prioritize needs
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, and data analysis (e.g., Python, SQL)
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion experimentation within the team
Complete Job Description
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