Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser relationships, drive team development, and manage complex technical escalations in a remote/hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering an inclusive environment
- Own advertiser and partner relationships, ensuring user-centric solutions and engaging on priority accounts as needed
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (approximately 5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging complex systems
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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