Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and fostering a supportive environment
- Manage advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive continuous improvement
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,050 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
