Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations while operating in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own and manage advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving continuous improvement initiatives
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (approximately 5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Demonstrated ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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