Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser relationships, drive team performance, and manage complex technical escalations while operating in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, driving user-centric solutions and engaging on priority accounts as needed
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to resolve challenges
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, including SQL and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while managing stakeholder relationships
- Proven ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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