Technical Support Lead

Job Summary

A company is looking for a Support Lead, West.

Key Responsibilities

• Lead and coach a team of technical support specialists in troubleshooting software and account issues
• Handle complex technical issues and customer escalations while monitoring performance metrics
• Conduct training sessions and collaborate with other teams to enhance customer experience

Required Qualifications

• 3+ years of experience in customer or technical support, with at least 1 year in a leadership role
• Proficiency in service desk software and knowledge of support workflows
• Strong understanding of SaaS applications and troubleshooting methodologies
• Ability to manage and motivate a team of technical support specialists
• Self-motivated with a strong ability to work independently in a remote environment