Technical Support Lead

Job Summary

A company is looking for a Technical Support Lead to oversee and support their technical support team.

Key Responsibilities

• Take ownership of customer-reported issues and ensure their resolution
• Oversee technical support engineers, including scheduling and performance evaluation
• Develop knowledge base content and collaborate with internal teams to enhance product performance

Qualifications and Requirements

• Bachelor's degree in a technology-related field; Master's degree preferred
• Proficient in operating and troubleshooting PCs and networking equipment
• Minimum of 5 years of experience in physical security and video surveillance systems
• Familiarity with VSaaS (Video Surveillance as a Service) is a significant advantage
• Fluent in spoken and written English