Technical Support Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Sat, Jun 21, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Lead to build and manage its support function.

Key Responsibilities

Design and implement technical support infrastructure, processes, and tooling from scratch
Hire, manage, and mentor an offshore support team while serving as their onshore leader
Collaborate cross-functionally with various teams to ensure a cohesive support experience

Required Qualifications

5+ years of experience in technical support roles, with 2+ years in a leadership capacity
Previous SaaS startup experience
Proven experience building or scaling a support function from early-stage
Experience with support tools like Intercom, Jira, and Slack
Healthcare experience is preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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