Technical Support Lead

Job Summary

A company is looking for a Product Support Technical Lead.

Key Responsibilities

• Lead and manage technical efforts for web application security technologies and infrastructure
• Mentor technical team members and provide direct support through customer interactions
• Collaborate with cross-functional teams to resolve complex technical challenges

Required Qualifications

• Bachelor's degree in Computer Science or related field, or 4 years of work experience in lieu of degree
• 5 years of experience in technical support for internet services/applications/environments
• 2 years of experience in technical support engineering focused on cyber security & LB/CDN services
• 3 years of experience in networking analysis & troubleshooting
• 3 years of experience in Python/Bash/R or similar scripting and data analysis