Technical Support Lead

Job Summary

Coordinating daily site operational activities, the full-time Master Tech Serv Desk will ensure timely service delivery, lead agent training, and implement efficiency improvements while working remotely.

Key responsibilities

• Coordinate daily operational activities and ensure achievement of performance expectations
• Lead projects to improve efficiency and resolution response time, including agent training
• Develop metrics to evaluate ticket trends and identify areas for improvement

Required qualifications

• High School Diploma or GED required; technical certification or Associate Degree may be required
• Generally, 7+ years of experience in the area of responsibility
• Eligibility for required authorizations from the U.S. Government for access to export-controlled commodities and technology