Technical Support Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Apr 02, 2024
This job expires in: 8 days

Job Summary

A company is looking for a Technical Support Manager in Boston, MA.

Key Responsibilities:
  • Lead and mentor a team of technical support professionals to ensure customer issue resolution
  • Manage customer problem resolution process from start to finish, including escalations
  • Collaborate with cross-functional teams to enhance product quality and customer experience
Required Qualifications:
  • 5+ years of management experience
  • Experience with Linux operating system and Docker
  • Prior experience in Cloud environments and Software-as-a-Service (SaaS) platforms
  • Understanding of software development methodology and lifecycle
  • Able to navigate independently in an autonomous environment

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