Technical Support Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 02, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Manager in Boston, MA.

Key Responsibilities:

Lead and mentor a team of technical support professionals to ensure customer issue resolution
Manage customer problem resolution process from start to finish, including escalations
Collaborate with cross-functional teams to enhance product quality and customer experience

Required Qualifications:

5+ years of management experience
Experience with Linux operating system and Docker
Prior experience in Cloud environments and Software-as-a-Service (SaaS) platforms
Understanding of software development methodology and lifecycle
Able to navigate independently in an autonomous environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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