Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager to oversee technical services operations and manage a team to ensure timely service delivery.

Key Responsibilities

• Manage technical services operations and ensure timely completion of jobs
• Facilitate communication between account teams and service delivery departments
• Monitor and report on service delivery metrics and compliance with ITSM processes

Required Qualifications

• Strong experience in a client servicing role is required
• 3+ years of relevant work experience
• Experience in a Service Desk environment preferred but not required
• Intermediate to Advanced Excel skills
• Ability to lead with a positive attitude and handle pressure effectively