Technical Support Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Apr 22, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Manager to oversee the operations of the Technical Support department.

Key Responsibilities

Provide guidance and motivation to support representatives
Gather data on technical call issues and make recommendations for improvement
Assist with training and coaching of new support representatives

Required Qualifications

Bachelor's Degree in IT or Computer Science preferred or equivalent experience
4 - 6 years of experience in a Technical Support role
Thorough knowledge of technical support processes
Able to communicate technical matters in user-friendly terms
Ability to maintain composure during stressful situations

COMPLETE JOB DESCRIPTION

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Job is Expired

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