Technical Support Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, May 05, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Manager.

Key Responsibilities

Manage daily operations of the global Support team to ensure optimal performance and customer satisfaction
Develop and implement customer service policies, standards, and procedures
Collaborate with internal teams to expedite issue resolution and improve support processes

Required Qualifications

Bachelor's degree in Computer Science, Maths, or related fields
5 or more years of experience managing a Support team in an infrastructure software company
Experience managing Technical Support Engineers across multiple geographies
Strong understanding of SaaS platforms and Cloud Infrastructure such as AWS, GCP, and Azure
Familiarity with CRM and customer support software such as Zendesk

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...