Technical Support Manager

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, May 08, 2025

Job Summary

A company is looking for a Technical Support Manager - PST.

Key Responsibilities
  • Manage and mentor a team of 3-5 Technical Support Analysts
  • Oversee daily support operations and ensure timely customer responses
  • Collaborate with cross-functional teams to advocate for customer needs and drive issue resolution
Required Qualifications
  • 3+ years of experience in a B2B technical customer support or success role, with 1-2 years of people management experience
  • Background in startup environments with a bias for action
  • Understanding of Linux system administration and command line operations
  • Proven ability to coach and manage distributed support teams
  • Excellent organizational and project management skills

COMPLETE JOB DESCRIPTION

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