Technical Support Manager

Job Summary

A company is looking for a Practice Support Manager to lead a technical support team in healthcare operations.

Key Responsibilities

• Lead and develop a support team, promoting professional growth and accountability
• Oversee incident management lifecycle and monitor Service Level Agreements (SLAs) for operational efficiency
• Identify and implement process improvements and automation opportunities to enhance support operations

Required Qualifications

• 4+ years of experience as a Technical Support Manager in a healthcare or technology setting
• Demonstrated experience in technical operations and incident management frameworks (e.g., ITIL)
• Hands-on experience with enterprise monitoring systems (e.g., Datadog, PagerDuty)
• Competency in healthcare data standards (e.g., HL7, HIPAA X12)
• Proficiency in SQL and experience with Python and AWS CLI