Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager (Billing) to oversee billing operations and support for energy sector clients.

Key Responsibilities

• Maintain billing operations and manage customer support requests for the billing solution tool
• Lead process improvement initiatives to enhance billing accuracy and customer satisfaction
• Interact with clients to resolve complex technical issues and assist with billing inquiries

Required Qualifications

• Minimum 5 years of experience in Customer Success or Customer Support with billing operations expertise
• Experience in the energy/utility sector is required
• Strong analytical skills to correlate metrics relevant to customer goals
• Advanced IT&C knowledge with the ability to adapt to new software environments
• Ability to work across time zones in a dynamic start-up setting