Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support - Shifted Work Week.

Key Responsibilities

• Develop and motivate a team of technical support engineers while managing day-to-day operations
• Facilitate the resolution of customer cases and manage escalations by coordinating resources
• Utilize data-driven approaches to assess team performance and enhance best practices

Required Qualifications

• 5 years of experience in providing technical or application support at an enterprise level
• Experience in triaging and analyzing complex customer issues
• Understanding of DevOps best practices and experience with Identity and Access Management (IAM)
• Experience in coaching or leading teams of 5 or more engineers
• Proficiency in report building and data analysis