Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager (Medical Imaging).

Key Responsibilities

• Lead and develop a team of technical support professionals, fostering a collaborative culture focused on knowledge sharing and continuous improvement
• Oversee customer technical issue resolution, ensuring adherence to service level agreements and serving as an escalation point for complex problems
• Design and implement process improvements in the technical support workflow, utilizing data analytics to enhance efficiency and resource allocation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of experience in technical support roles, with at least 2 years in a leadership capacity
• Expertise in troubleshooting methodologies and support operations management
• Proficiency with Linux/UNIX, SQL, and Windows environments
• Experience managing 24/7 support operations, including scheduling and on-call responsibilities