Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support.

Key Responsibilities

• Manage daily task distribution for Technical Support Agents/Engineers
• Build and cultivate internal and external customer relationships, acting as the first point of contact for management escalations
• Onboard and train new team members while overseeing conflict resolution and conducting one-on-one meetings

Required Qualifications

• Bachelor's Degree in a related field or at least 7 years of technical support experience at a higher Tier level
• 3+ years of SaaS experience required
• 2+ years of management experience preferred
• Experience with MS Communication and Collaboration technologies, as well as JIRA ticketing system
• Proven work experience in a similar role, preferably in insurance or payments