Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support to lead the Technical Support team and improve operational efficiency.

Key Responsibilities

• Oversee daily operations of the technical support function, managing ticket flow and ensuring timely responses to customer issues
• Develop and implement process improvements, playbooks, and internal documentation for support workflows
• Lead and mentor a team of Support Engineers while collaborating with Product and Engineering teams to enhance customer outcomes

Required Qualifications

• 3-5 years of experience leading or mentoring a technical support team
• Strong operational mindset with a background in improving support workflows
• Ability to manage competing priorities across various initiatives
• Experience in supporting enterprise software or security platforms is a plus
• Familiarity with enterprise identity infrastructure is advantageous