Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support - North America.

Key Responsibilities

• Lead and mentor technical teams, focusing on career development and performance metrics
• Identify and resolve roadblocks to ensure team success and resource availability
• Drive continuous service improvement using data-driven methodologies and collaborate with cross-functional teams

Required Qualifications

• Proven leadership experience in managing technical teams with a focus on performance and culture
• Experience in complex software environments with a strong technical leadership background
• Expertise in service improvement methodologies such as ITSM, ITIL, and RCA
• Ability to effectively communicate complex technical issues to stakeholders
• Willingness to participate in a weekend on-call management rotation